Report: Half of Consumers Used Mobile Phones for 2009 In-Store Holiday Shopping

MotorolaWith many reports discussing overall holiday sales, Motorola on Monday released a specific holiday report about how consumers used their mobile phones while shopping in stores.

Study: Consumers Want More Support Automation, Proactive Notifications

ForresterIn today's cost-cutting world, automation is becoming commonplace. Especially for the purposes of customer support, though, we sometimes just need a human.